Where's my parcel?
Pop in your order number and follow every step, from our warehouse to your door, locker or Pargo point.
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1
Order received
We've got your order and payment. Thank you!
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2
Packing
We pick and pack your items. Most orders are on their way within 2 to 5 working days.
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3
On its way
Handed to the courier. You'll get an email and your tracking goes live.
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4
Almost there
Out for delivery, or waiting for you in your locker or Pargo point.
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5
Delivered
Enjoy! We'd love to hear how it went.
Ways to get your order
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Door delivery
A courier brings it to your door. Follow every step on this page.
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Bob Box locker
Collect from a locker at a mall near you. We SMS you a code to open your door.
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Pargo Click & Collect
Collect from a Pargo point, like your local Clicks, once you get the SMS.
Quick answers
My order number isn't working
Use the number from your order confirmation email, for example 6150. If we're still packing your order, tracking goes live as soon as it's handed to the courier.
It says delivered but I don't have it
Check with neighbours, reception or security first. Still nothing? WhatsApp us your order number and we'll open a query with the courier straight away.
How do I collect from a Bob Box locker?
Once your parcel is in the locker you'll get an SMS with a collection code. Enter it on the locker screen and your door opens. Your tracking page shows the locker address and directions.
How do I collect from Pargo?
You'll get an SMS when your parcel is ready at your Pargo point. Show the SMS at the counter to collect.
My parcel arrived damaged
Sorry about that. Send us your order number and clear photos within 48 hours of receiving it and we'll sort it out.
Where do I find my waybill number?
It's in your shipping email or SMS from the courier. DPD numbers start with D2C and AWT numbers start with ARI.